We accept Visa, Mastercard, AMEX and PayPal. Our full list of payment options is located in the final page of the checkout. You should find all of these options when you get up to that part of the process.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We accept Visa, Mastercard, AMEX and PayPal.<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Our full list of payment options is located in the final page of the checkout. You should find all of these options when you get up to that part of the process.

What payment options do you accept?

Information on purchasing an online gift card.

<p dir="ltr" id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 1.38; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0pt; margin-bottom: 0pt;"><span style="box-sizing: inherit; font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can purchase an e-gift card via our website&#xA0;<a href="https://kowtowclothing.com/products/gift-card" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(207, 206, 206); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank"><span style="box-sizing: inherit; color: rgb(44, 130, 201); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">here</a><span style="box-sizing: inherit; font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;which will be emailed directly to your inbox.&#xA0;<p dir="ltr" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 1.38; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0pt; margin-bottom: 0pt;"> <p dir="ltr" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 1.38; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0pt; margin-bottom: 0pt;"><span style="box-sizing: inherit; font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note, gift cards are issued in the currency of the region they are purchased in, so can only be redeemed in this same region. If the recipient of the gift card is in a different region, we recommend purchasing the gift card in the region that they are in. Please contact our team for more information on this.

How do I purchase a gift card?

Our Team is available from Monday to Friday from 9am - 2:30pm NZST.

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Kowtow Clothing US

Gift Cards & Payments

Can I change or cancel my order?

Can I change my shipping address?

I haven't received my order confirmation email?

I can't select my country for delivery?

How do I redeem a discount code or a gift card?

Can I apply a discount code once my order has been confirmed?

I ordered something that is now on sale, can you price match?

Placing an Order

Where do you ship from?

How much do you charge for shipping?

How long will it take for my order to arrive?

How do I track my order?

My order is taking longer than expected to arrive, what do I do?

My tracking says my order has been delivered but I haven’t received it. What should I do?

Shipping

What is your return policy?

How do I return an item?

Do you cover the cost of return shipping?

Can I return a sale item, or an item purchased with a promotional discount?

I received a damaged item - what do I do?

When can I expect my refund to be processed, or exchange to be shipped?

Returns & Exchanges

How do I become a member of Kowtow Collective?

How do I earn points?

How do I view my point balance?

How long does it take for points to be added to my account?

Will my points expire?

Can I transfer my points to another person, or account?

What happens if I return an order that I purchased using a reward voucher?

Rewards Program

I am having trouble logging into my account.

How do I update my email address?

Account

How do I know what size to buy?

I am after a size that is sold out on your website - will you receive more stock?

Product