Information on how to log into your account.

<span id="isPasted" style="box-sizing: inherit; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); vertical-align: baseline;">Please contact&#xA0;<span style="box-sizing: inherit; color: rgb(22, 22, 22); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Inter; font-size: 14px;"><a href="mailto:customercare@kowtowclothing.com" style="box-sizing: inherit; background-color: transparent; color: rgb(207, 206, 206); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;"><span style="box-sizing: inherit; color: rgb(44, 130, 201); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">customercare@kowtowclothing.com</a><span style="box-sizing: inherit; font-style: normal; font-variant: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 700; vertical-align: baseline;">&#xA0;<span style="box-sizing: inherit; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); vertical-align: baseline;">and we will email you a link to activate your account.<span style="box-sizing: inherit; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); vertical-align: baseline;">&#xA0;You can also reset your password at the login page.

I am having trouble logging into my account.

Please contact customercare@kowtowclothing.com with the email you would like to update to, and we can have a look into this for you.

<span id="isPasted" style="box-sizing: inherit; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); vertical-align: baseline;">Please contact&#xA0;<span style="box-sizing: inherit; color: rgb(22, 22, 22); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Inter; font-size: 14px;"><a href="mailto:customercare@kowtowclothing.com" style="box-sizing: inherit; background-color: transparent; color: rgb(207, 206, 206); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;"><span style="box-sizing: inherit; color: rgb(44, 130, 201); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">customercare@kowtowclothing.com</a><span style="box-sizing: inherit; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); vertical-align: baseline;">&#xA0;with the email you would like to update to, and we can have a look into this for you.&#xA0;

How do I update my email address?

Our Team is available from Monday to Friday from 9am - 2:30pm NZST.

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Kowtow Clothing US

Account

Can I change or cancel my order?

Can I change my shipping address?

I haven't received my order confirmation email?

I can't select my country for delivery?

How do I redeem a discount code or a gift card?

Can I apply a discount code once my order has been confirmed?

I ordered something that is now on sale, can you price match?

Placing an Order

Where do you ship from?

How much do you charge for shipping?

How long will it take for my order to arrive?

How do I track my order?

My order is taking longer than expected to arrive, what do I do?

My tracking says my order has been delivered but I haven’t received it. What should I do?

Shipping

What is your return policy?

How do I return an item?

Do you cover the cost of return shipping?

Can I return a sale item, or an item purchased with a promotional discount?

I received a damaged item - what do I do?

When can I expect my refund to be processed, or exchange to be shipped?

Returns & Exchanges

How do I become a member of Kowtow Collective?

How do I earn points?

How do I view my point balance?

How long does it take for points to be added to my account?

Will my points expire?

Can I transfer my points to another person, or account?

What happens if I return an order that I purchased using a reward voucher?

Rewards Program

What payment options do you accept?

How do I purchase a gift card?

Gift Cards & Payments

How do I know what size to buy?

I am after a size that is sold out on your website - will you receive more stock?

Product